PERFORMANCE MANAGEMENT - ‘Are all your processes and systems in sync?'

PERFORMANCE MANAGEMENT

Performance management is a catch-phrase that means a lot of different things to a lot of different people. We define it as the process by which organisations align their resources, systems and employees to their strategic objectives. This means focusing on both behaviours and results, and in order to improve results, it is necessary to change behaviours. To do that we believe that focus on 4 key areas is required:

 

Processes:

basically the way (or steps) in which things are done. Our methodology focuses on the identification of gaps and non-value adding activities in the current ways of working, prioritising the issues and carrying out root cause analysis to determine the causes and develop the solutions.

Structures:

the organisational structure, roles and responsibilities and spans of control of the organisation. The right structures are required to support the right, streamlined processes and controls.

People:

the capabilities, attitudes, supervision, skills and training of the individuals in the organisation. Renoir works with staff at all levels to ensure that the correct skills and behaviours are in place.

Systems:

the systems to forecast, plan, control and report, as well as the feedback mechanisms. We believe in the development of a strong management control system (MCS) that aligns all levels of the organisation in pursuit of strategic objectives and towards continuous improvement.

Many organisations fail in their efforts to improve their performance by not addressing all four areas, or by not structuring the right balance. This is one reason why an all-out focus on a new ERP system often fails to deliver the anticipated results. We have seen, from experience with hundreds of projects, that to achieve sustainable change in an organisation’s performance, each area needs to be addressed, in parallel, and with the right balance.

LET'S WORK TOGETHER

AND IMPROVE YOUR BUSINESS

CONTACT INFO

RENOIR CONSULTING LIMITED
Rue de Rhone 14/ 1204 Geneva / Switzerland

+41228199417

renoir.office@renoirgroup.com
www.renoirgroup.com

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