At a Glance
After engaging Renoir to improve workforce productivity, the following results were seen by the client:
- 18% year on year productivity improvement
- Engaged 33% of the entire production workforce
- Developed a 10-module Superintendent Leadership Skills training program
Background
The client is a Southeast Asian-based subsidiary of an Australian provider of contract mining services to mining projects in the region. At one of its mine sites, the client’s services include Project Management, Mine Planning, Surveying, Supervision, Site Security, Materials, Equipment, Equipment Maintenance, Labour, Transportation, Medical Services, Consumables and Site Infrastructure.
This mine is a conventional open pit truck and shovel operation, with a requirement for drill and blast. The crushed coal is ultimately transported 20 km to the port.Â
The Challenge
Following a brief analysis, Renoir proposed the following project deliverables:
- A sustainable productivity improvement of at least 12%
- Completion of a structural reorganization within 2 months of project initiation
- A roster review and shifting to a team-based structure.
What We Did
To accomplish these objectives, Renoir planned to focus on improving maintenance efficiency, engaging a significant number of client staff for buy in, ownership, and improved communication, and improve Superintendent leadership skill levels.
Project Implementation Phase 1
To rapidly and effectively restructure the organization, roles and responsibilities were analyzed, RACI remapped, roles consolidated, and layers removed. This allowed rosters to be realigned. To ensure consistency and sustainability, shift routines were established for Supervisors and Superintendents and additional structured routines were developed to differentiate the various business cycles.
New meeting agendas and action logs were developed by collaboration teams, resulting in assigned tasks being consistently delivered on time. Advance preparation by meeting participants and improved meeting start and end times also resulted, leading to greatly improved communication, effective and consistent performance reviews, and a consistent and structured shift change process.
These enhancements also gave Supervisors better control of absenteeism, increased the effective operational window and minimized downtime.
During this first phase, due to external commercial conditions, a wide-ranging fleet and personnel reduction was mandated and effectively implemented.
Removing Supply Chain Inefficiencies for Enhanced Performance
Removing Supply Chain Inefficiencies for Enhanced Performance
Enhance performance for a boost in mine profitability.
Project Implementation Phase 2
Despite the unplanned reduction, Renoir pursued the goal of engaging and empowering the workforce and by project-end, and more than 33% had received training and coaching. Importantly, the negative elements had been subdued, management was viewed as inclusive and part of the team, and Productivity was improving and consistent.
To ensure that this progress was sustained, a 10-part module, “Soft Skills Superintendent Training Programme was developed and delivered to all Superintendents, along with an assessment system to track application of learned skills and compliance.
A Structured Communication Protocol was incorporated into the QA System, using Structured Agendas for High Frequency, High Contact, operational meetings to control information type, quality and content.Â
Results
- Developed and delivered highly effective Superintendent Leadership Skills training modules
- Developed and installed an objective assessment system to measure compliance and application of skills and routines
- Structured communication protocols to vet and control dissemination of operational and enterprise information
Offer enhanced skills programs for increased workforce productivity.
