Lean/6Sigma has become one of the latest and greatest “must haves” by industries across a wide spectrum. In case you aren’t sure, Wikipedia defines it as “a synergized managerial concept of Lean and Six Sigma that results in the elimination of the seven kinds of wastes (classified as Transportation, Motion, Waiting etc) as well as the provision of goods and services at a rate of 3.4 defects per million opportunities (DPMO)”. Interestingly, airline baggage and Indian tiffin deliveries are better than 6sigma. (Indian tiffin delivery performance is 1 missed delivery per 6 million!) Sadly, hospital surgery is not.
Renoir uses Lean/6 sigma as part of our toolkit of methodologies and, where appropriate, it provides very powerful tools to eliminate waste which boosts consistency. But beyond the black belts and rituals, Lean/6 Sigma provides some great methodologies when used in the right situation and when wielded by the right hands. It is not a one size fits all panacea.